Terms & Conditions

TERMS OF USE

1. Introduction

Welcome to www.pacoartcenter.gr, the official online store of PACO ART SUPPLIES IKE ("Paco Art Center", the "Company", "we", "our" or "us").

These Terms of Use govern your access to and use of the Website, including the purchase of products and the use of any services made available through the Website.

By accessing, browsing or using this Website, you acknowledge that you have read, understood and agree to be bound by these Terms of Use.

If you do not agree with any provision of these Terms, you should discontinue the use of this Website immediately.

These Terms apply to all visitors, registered users and customers of the Website.

2. Company Information

Company Name

PACO ART SUPPLIES IKE

Trade Name

Paco Art Center

Registered Address

11 N. Konsta Street

Koropi

Postal Code 19400

Greece

VAT Number

801633896

G.E.M.I. Registration Number

160524003000

Customer Service

Telephone:

+30 210 6626716

Email:

info@pacoartcenter.gr

3. Purpose of the Website

The Website provides information and online retail services relating to products including, but not limited to:

• Fine Art Materials
• Drawing Supplies
• Painting Supplies
• Sculpture Materials
• Printmaking Supplies
• Iconography Materials
• Ceramic Supplies
• Arts & Crafts
• Jewellery Making Supplies
• Creative Hobby Products
• Educational & School Supplies
• Professional Artist Equipment
• Related products and accessories

The Company reserves the right to modify, discontinue or replace any product, service or content available on the Website at any time without prior notice.

4. Acceptable Use

Users agree to use the Website in accordance with:

• applicable Greek law;
• applicable European Union legislation;
• these Terms of Use;
• good faith and fair commercial practices.

Users shall not:

• use the Website for unlawful purposes;
• attempt to gain unauthorized access to any part of the Website or its systems;
• interfere with the Website's operation or security;
• introduce viruses, malware or other harmful software;
• use automated software, bots or scraping technologies without prior written permission;
• engage in any activity that may damage the Company or third parties.

The Company reserves the right to suspend or terminate access where misuse or unlawful activity is detected.

5. User Account

Customers may place orders either:

• as Guests; or
• by creating a registered customer account.

When creating an account, users agree to provide accurate, complete and up-to-date information.

Users are solely responsible for:

• maintaining the confidentiality of their login credentials;
• all activities carried out through their account;
• notifying the Company immediately of any unauthorized use of their account.

The Company reserves the right to suspend or terminate user accounts where these Terms are violated or fraudulent activity is suspected.

6. Orders

Submission of an order constitutes an offer to purchase products and does not automatically constitute acceptance by the Company.

A sales contract is concluded only once the Company confirms that the order has been accepted for processing.

The Company reserves the right to reject or cancel any order, including but not limited to cases involving:

• pricing or typographical errors;
• incorrect product descriptions;
• product unavailability;
• inability to verify customer information;
• suspected fraudulent transactions;
• payment authorization failures;
• force majeure events or technical failures.

Where an order is cancelled after payment has been received, any eligible refund will be processed in accordance with applicable law.

7. Prices

All prices displayed on the Website are shown in Euro (€) and include applicable Value Added Tax (VAT) unless otherwise stated.

Shipping costs, cash-on-delivery fees (where applicable) and any additional charges are displayed before the customer completes the purchase.

Although every effort is made to ensure that product information and prices are accurate, errors may occasionally occur.

Where an obvious pricing or technical error has occurred, the Company reserves the right to cancel the order after informing the customer.

8. Product Availability

Product availability displayed on the Website is updated regularly but cannot be guaranteed in real time.

Should an item become unavailable after an order has been placed, the customer will be informed as soon as reasonably possible and may choose to:

• wait until the product becomes available;
• replace it with an alternative product;
• proceed with a partial shipment;
• cancel the unavailable item and receive an appropriate refund.

9. Payment Methods

Customers may complete their purchases using any of the payment methods made available on the Website at the time of checkout.

Available payment methods may include:

• Credit and Debit Cards
• PayPal
• Bank Transfer
• Cash on Delivery (where available)
• Any additional electronic payment methods displayed during checkout.

All electronic payments are processed through secure, certified payment service providers using encrypted communication protocols and industry-standard security measures.

The Company does not collect, process or store customers' credit or debit card details. Payment card information is processed directly by the relevant payment service provider.

For security reasons, the Company reserves the right to restrict or refuse certain payment methods whenever fraudulent activity or unusual transactions are suspected.

10. Shipping & Delivery

Orders are shipped throughout Greece and to selected international destinations where shipping services are available.

To fulfil customer orders, the Company cooperates with professional courier and parcel delivery providers, including but not limited to:

• Box Now
• Geniki Taxydromiki
• Other authorised logistics partners where applicable.

Estimated delivery times are provided for informational purposes only and may vary due to factors beyond the Company's reasonable control, including:

• product availability,
• courier workload,
• adverse weather conditions,
• customs procedures,
• strikes,
• force majeure events,
• technical disruptions.

The Company shall not be liable for delays caused by third-party carriers or circumstances beyond its reasonable control.

Customers are encouraged to inspect the condition of their parcel upon delivery and report any visible damage immediately to both the courier and the Company.

11. Right of Withdrawal

Consumers purchasing products online are entitled to exercise their statutory right of withdrawal within fourteen (14) calendar days from the date on which the goods are received, in accordance with applicable consumer protection legislation.

To exercise this right, customers must notify the Company by email or other available communication method before the withdrawal period expires.

Returned products must:

• be unused beyond what is necessary to inspect their nature and characteristics;
• be returned in their original packaging;
• include all accessories and accompanying documentation;
• be accompanied by proof of purchase.

Unless otherwise required by law, the customer is responsible for the cost of returning the products.

Where the return results from the Company's error or from the delivery of defective or incorrect goods, the Company shall bear the applicable return costs.

Eligible refunds will be processed using the original payment method unless otherwise agreed.

12. Defective or Incorrect Products

If a customer receives a defective, damaged or incorrect product, they should notify the Company as soon as reasonably possible and provide sufficient information to facilitate the assessment of the claim.

Where appropriate, the Company may request photographs or additional information regarding the reported issue.

Following verification, the Company may, at its discretion and in accordance with applicable consumer legislation:

• replace the product;
• repair the product (where applicable);
• issue a full or partial refund;
• provide another appropriate remedy.

Nothing in these Terms affects the customer's statutory rights under applicable consumer protection laws.

13. Intellectual Property

Unless otherwise stated, all content available on the Website, including but not limited to:

• text,
• product descriptions,
• photographs,
• graphics,
• illustrations,
• logos,
• trademarks,
• icons,
• videos,
• software,
• databases,
• website layout,
• website design,
• source code (where protected),

is the intellectual property of PACO ART SUPPLIES IKE or its respective licensors and is protected under applicable Greek, European Union and international intellectual property laws.

No part of the Website may be copied, reproduced, distributed, published, modified, displayed or otherwise exploited without the Company's prior written consent, except where expressly permitted by law.

14. Links to Third-Party Websites

The Website may contain links to third-party websites or services for the convenience of users.

The Company does not control and accepts no responsibility for:

• the availability of third-party websites;
• their content;
• their privacy practices;
• their security;
• or any products or services offered through them.

Accessing third-party websites is entirely at the user's own risk.

15. Limitation of Liability

The Company makes every reasonable effort to ensure that the information provided on the Website is accurate, complete and up to date.

However, the Company does not guarantee that:

• the Website will always operate without interruption;
• the Website will always be error-free;
• all information will always be complete or current;
• the Website will always be available.

To the fullest extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, consequential or special damages arising from:

• the use or inability to use the Website;
• temporary interruptions of service;
• technical failures;
• inaccuracies or omissions in Website content;
• actions or omissions of third-party service providers.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by mandatory law.

16. Amendments to these Terms

The Company reserves the right to amend or update these Terms of Use at any time.

Any amendments become effective upon publication on the Website unless otherwise stated.

Customers are encouraged to review these Terms periodically to remain informed of any updates.

17. Governing Law & Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Greece and applicable European Union legislation.

Any dispute arising from or relating to the use of the Website or the purchase of products shall first be addressed through good-faith negotiations between the parties.

If no amicable resolution can be reached, the competent courts of Athens, Greece, shall have jurisdiction, unless mandatory consumer protection legislation provides otherwise.

18. Contact Information

For any questions regarding these Terms of Use or the services provided through the Website, please contact:

PACO ART SUPPLIES IKE

11 N. Konsta Street

Koropi 19400

Greece

Telephone:

+30 210 6626716

Email:

info@pacoartcenter.gr