Return Policy

Your satisfaction with your purchases is our priority. If any issue occurs with your order, you may contact our Customer Service Department so that we can guide you through the return, replacement or refund process, in accordance with applicable legislation.

Return due to our error

You may request a replacement or return of the product in the following cases:

• You received a different product from the one you ordered.
• You received an incorrect quantity of products.
• The product was damaged before dispatch.
• The product has a proven manufacturing defect or functional defect covered by the legal warranty or by a commercial warranty provided by the Company.

In the above cases, the Company covers the return shipping cost and the cost of sending the replacement product.

Defective products

If you notice that a product has an actual defect, please contact us as soon as possible, describing the issue and, where requested, providing relevant photographic material.

After the necessary inspection, the Company will proceed, depending on the case, with:

• Replacement of the product.
• Repair, where possible.
• Refund.
• Another appropriate solution in accordance with consumer rights and applicable legislation.

For products covered exclusively by a manufacturer’s or official distributor’s warranty, the terms of the respective warranty shall apply.

Return procedure

Before returning any product, please contact our Customer Service Department in order to receive instructions regarding the return procedure.

Returns made without prior communication may not be possible to process immediately.

Return conditions

Returned products must:

• Be in the same condition in which they were received.
• Not have been used beyond what is necessary to inspect their nature and characteristics.
• Be accompanied by the original packaging and all accessories.
• Be accompanied by the retail receipt or purchase invoice and any related documents included with the product.

Return shipping costs

If the return is due to the Company’s responsibility, such as incorrect shipment, defective product or another proven error, the return shipping costs are borne exclusively by the Company.

In any other case, return shipping costs are borne by the customer.

Refunds

Where the return conditions are met, the refund will be processed after the returned product has been received and inspected.

The refund is generally made using the same payment method used for the purchase, unless otherwise agreed or otherwise required by applicable legislation.

Right of withdrawal

For distance purchases, consumers have the right of withdrawal in accordance with applicable legislation.

Detailed information regarding the right of withdrawal, the conditions for exercising it and any applicable exceptions is provided in the online store’s Terms of Use.

Exceptions

• Returns are not accepted for products that are excluded from the right of withdrawal under applicable legislation.
• Books and other products excluded by law cannot be returned, unless they were delivered incorrectly or have a proven defect.